Help & Contact

 

If you have any technical questions about this application, please contact [email protected].

Non technical questions should be sent to the individual schools, whose contact information can be found on the main page.

 

Frequently asked questions:

  1. I haven't received my verification email yet. What should I do?
    Sometimes the email might be delayed, so please be patient. If you are using yahoo, aol or hotmail services - consider using a different email address, as their delays are longer than usual.
    Please also be sure not to use a school-based email (an email address provided by your school), and use a personal email instead.
  2. I can't get an appointment with my doctor in time for the deadline - what should I do?
    Some programs may not review your application without the full medical form. It's best to submit the medical form as soon as possible.
  3. Can I still apply after the deadline?
    It's best to contact the program in question first, to make sure they are still accepting applications. If they give you the go-ahead, you can apply here.
  4. How do I know if my references have submitted recommendations?
    This information is visible on your main page after having logged in, next to the 'recommendation' section under 'Additional requirements'. You should also receive an email notification when the recommendation is received in the system.
  5. How should my school or I send the transcripts?
    Most high schools have direct access to their own interface, through which they can upload files directly into your application. Please speak to your guidance counselor and make sure they have this access, and if not - they are welcome to reach out to us to request this.
  6. I don't have a passport yet, or have applied for a passport, but do not have it yet. How should I fill out the mandatory fields?
    The scan of your passport is mandatory, but is not required in order to submit your initial application. As soon as you have it - upload it to the site.
    The passport number and expiration date fields are mandatory, but you can enter 'N/A' into those fields until you have this information.
  7. Is a resume required?
    A resume is not required, but you are welcome to upload additional information if you feel will enrich your application.
  8. How much is the application fee?
    The fee is $100 for each program you apply to. Each program has different payment methods available, and the site will prompt you accordingly.
  9. I am from the UK. What transcript can I provide?
    UK Students should provide either the GCSE results or alternatively the predicted grades for A level, which most schools will have ready aroound December.
  10. I only received confirmation by email from some of the programs I am applying to, not all. I am concerned that not all the programs have received my application.
    The information on the site is the most accurate. If the site shows that the application has been sent in to all the programs you applied to, you can rest assured that its been received, even if you have not received an email confirmation.
  11. On the site, not all of the programs I paid, actually show that the payment has been received. I am concerned that they have not received my payment.
    Sometimes it will take the program offices a few days to process application payments, especially towards the application deadline. If it is still not showing as 'received' within a few days, reach out to the program in question to query your payment. Attach details about the date and method of payment so that they can follow up for you.
  12. I submitted my application but would like to make a change. Can I still do this?
    As long as the deadline has not passed, you may still make changes to your application and the sems you are applying to will see them.
  13. I am filling in all the mandatory fields but I am still getting a red X next to the section. Something is wrong with the site.
    Please review all the marked mandatory questions, including the phone prefix fields for the mandatory fields. Trust us - you have missed something :-)